Privatumo politika

1. Introduction

Smart Plugs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and smart plug devices.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

2. Information We Collect

2.1 Personal Information

When you register for our service, we collect:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed securely via third-party providers)

2.2 Usage Data

Our smart plugs collect energy consumption data including:

• Real-time power usage (watts)
• Daily, weekly, and monthly consumption patterns
• Device on/off timestamps
• Voltage and current measurements
• Device identification numbers

2.3 Technical Information

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide our service: Monitor energy consumption, generate reports, and optimize usage
• AI optimization: Train machine learning models to provide personalized energy-saving recommendations
• Communication: Send service updates, billing notifications, and support messages
• Improve our service: Analyze usage patterns to enhance features and user experience
• Legal compliance: Meet regulatory requirements and enforce our terms

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract: To fulfill our service agreement with you
• Consent: When you opt-in to marketing communications
• Legitimate interests: To improve our service and prevent fraud
• Legal obligation: To comply with EU and national laws

5. Data Sharing and Disclosure

We never sell your personal data. We may share information with:

• Service providers: Cloud hosting (AWS EU), payment processors (Stripe), email services
• Analytics: Anonymous usage data for service improvement
• Legal requirements: When required by law or to protect rights

6. Data Storage and Security

6.1 Where We Store Your Data

All personal data is stored on servers located within the European Union (EU). We use AWS EU regions (Frankfurt, Ireland) for data storage and processing.

6.2 Security Measures

• AES-256 encryption for data at rest
• TLS 1.3 for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Role-based access control for staff

6.3 Data Retention

We retain your data for as long as your account is active, plus:

• Account data: 3 months after account closure
• Usage data: 2 years for analysis and legal compliance
• Billing records: 7 years as required by tax law

7. Your Rights Under GDPR

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a machine-readable format
• Object: Opt-out of marketing communications or data processing
• Withdraw consent: At any time, without affecting prior processing

To exercise these rights, contact us at privacy@smartplugs.eu. We will respond within 30 days.

8. Cookies and Tracking

We use cookies for:

• Essential: Authentication and security (required)
• Analytics: Anonymous usage statistics (can be disabled)
• Preferences: Remember your settings

You can manage cookie preferences in your browser settings or our cookie banner.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.

10. International Data Transfers

We primarily operate within the EU. If data must be transferred outside the EU, we ensure adequate safeguards through:

• EU Standard Contractual Clauses
• Adequacy decisions by the EU Commission
• Your explicit consent

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We will notify you of significant changes via email.

13. Contact Us

For privacy-related questions or requests:

• Email: privacy@smartplugs.eu
• Data Protection Officer: dpo@smartplugs.eu
• Address: Smart Plugs, Example Street 123, 1000 Brussels, Belgium

14. Supervisory Authority

You have the right to lodge a complaint with your national data protection authority. In Belgium, contact:

Belgian Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Website: www.dataprotectionauthority.be